Understand your data usage in Forge

Allowance and usage are different

Your allowance is the data included in the plan. Usage is the amount recorded as used. The balance and time left describe different limits: a plan can run out of data before its validity ends, or expire with data remaining.

Check the timestamp

Usage arrives from the network and can be delayed. Where Forge shows Usage last checked, that is when Forge checked the available network total; it does not mean every recent session is already included.

On supported lines, Refresh usage checks for a newer total. Repeated checks may reuse a recent result. A failed refresh keeps the previous total, so check the message and timestamp before relying on it.

Why your phone may show a different number

Compare the same line and period before treating a difference as an error. Do not assume the phone’s counter resets automatically with your Forge allowance.

• The phone and network may be counting different date ranges.
• The phone may be showing a different SIM’s usage.
• Rounding and MB/GB display conventions can differ.
• Recent activity may not have reached the network report yet.

Renewal and travel validity

For a recurring line, check the renewal date shown for that service and its plan terms. A 30-day cycle can move across calendar dates.

For travel eSIMs, read the package’s start rule and expiry. Buying, installing and first using a plan can be separate events; not every travel plan renews automatically.

Ask us to check a discrepancy

Send Forge the affected line or order reference, both totals, the date/time checked and the periods being compared. A screenshot without activation codes or other private credentials can help.