Mobile data not working? Start here
Work through simple checks and gather the details Forge needs if the problem continues.
Identify what has stopped working
Check whether calls, texts and mobile data are all affected, or only data. Note your location, when it started and the message on the phone. A signal indicator alone does not confirm a usable data connection.
Check the basics
- Make sure the intended SIM is enabled and mobile data is switched on.
- If you use two SIMs, check which one is selected for data.
- Turn airplane mode on, wait briefly, then turn it off. If needed, restart the phone.
- Try another safe location to see whether the issue is local coverage.
- Temporarily turn Wi-Fi off and try a small webpage to test mobile data specifically.
Check your Forge service
Use Wi-Fi to sign in to Forge. Check the service status, allowance and any pending changes. For a travel eSIM, also check the destination, validity and installation status.
If abroad, follow the package’s roaming instructions. Do not change APN settings to values found for a different plan or provider. Keep an installed eSIM profile in place while investigating.
Open your Forge accountIf you still need help
- Give Forge the affected number or order reference and your device model.
- Include your location, when it last worked and the exact error.
- Explain which of calls, texts and data are affected.
- List the checks you tried and their results. Do not include account passwords or eSIM activation codes in a general enquiry.
Device guidance & sources
Still need help?
Tell us the affected service, what happened and what you have tried. We will help you work through the next step.
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Information is general guidance, not a guarantee of service availability or network performance. Mobile coverage, roaming, plan features and pricing can change. Check the current plan details and coverage for your circumstances before purchasing. Editorial content last reviewed 2026-09-09.